Eligibility 

To qualify for a refund or exchange, all items must be returned unworn, unaltered and in their original condition with all included packaging, boxes, stickers, tags and paperwork. This means watch straps must be unworn and cannot show any signs of being removed and watch bracelet must be unworn (no markings or have been adjusted or sized, etc.) Special ordered watches that are not regularly stocked are not eligible for return. Prior to accepting a return request, our customer service team may ask for photos and other important information about the watch and packaging to ensure the product is eligible under our return policy. All watch sales where the bracelets have been sized for you are final and may not be returned.

Restocking Fees

Watches returned showing signs of use, or are without all packaging, stickers, tags and paperwork may incur a restocking fee of 25%.

Return Process

All returned items will undergo an inspection prior to refunds being processed to confirm compliance of our policy. 

Return requests must be initiated within 5 business days from the receipt of the package. Requests submitted after will not be eligible for a return, exchange, or refund.

All strap and accessory purchases must also be returned unused and in original condition.

Initiating A Return or Exchange

To begin the return or exchange process of your watch, please contact our customer service team.

Return Shipping

secondstudios will provide a prepaid return shipping label for the eligible return. Returning items must be scanned by the authorized shipping company and in transit to Secondstudios within 5 business days of receiving the return label to qualify for a full refund. Return labels scanned by an authorized shipping company after 5 business days may only qualify for store credit. Please contact our customer service team if you have questions.

Defective Items:

If you believe you have received a defective watch, please contact us immediately and a customer service associate will troubleshoot the issues. All defective return requests extending beyond our policy return window must be approved in advance by the management.

International Returns

If you have an international return, please contact our customer service team for details regarding shipping arrangements 

Return & Exchange Processing Time

Refunds may take up to 15 business days to process once the item is received and approved. Exchange processing times vary from brand to brand and product availability.